生產與作業管理（5版）

Ch 1 Introduction
Ch 2 The Process View of the Organization
Ch 3 Understanding the Supply Process: Evaluating Process Capacity
Ch 4 Estimating and Reducing Labor Costs
Ch 5 Batching and Other Flow Interruptions: Setup Times and the Economic Order Quantity Model
Ch 6 The Link between Operations and Finance
Ch 7 Quality and Statistical Process Control
Ch 8 Lean Operations and the Toyota Production System
Ch 9 Variability and Its Impact on Process Performance: Waiting Time Problems
Ch10 The Impact of Variability on Process Performance: Throughput Losses
Ch11 Scheduling to Prioritize Demand
Ch12 Project Management
Ch13 Forecasting
Ch14 Betting on Uncertain Demand: The Newsvendor Model
Ch15 Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity
Ch16 Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model
Ch17 Risk-Pooling Strategies to Reduce and Hedge Uncertainty
Ch18 Revenue Management with Capacity Controls
Ch19 Supply Chain Coordination