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New Features:
1. Greater emphasis on the impact of technology and globalization on our lives and interpersonal connections, including more material on virtual communication and social networking.
2. Updated coverage of current issues and company examples throughout, such as global mindset and generational diversity (Chapter 5); negotiating virtually, dealing with defensiveness, and negotiating in a family business (Chapter 9); and difficult conversations and how to deal with an abusive boss (Chapter 11).
3. New! Discussion questions at the end of each chapter.
Retained Features:
1. Each chapter begins with a mini-case study or series of vignettes to bring to life the skills as they are experienced in real-life personal or business situations.
2. Each chapter contains numerous experiential activities (e.g., role plays, small group discussions, decision-making challenges) to engage the reader immediately in practicing the skills independently or in class.
3. Each chapter presents sufficient conceptual information about the skills to provide the reader with an overview of the theory and research on which the skills are based without overwhelming the student.
4. Each chapter includes implications of the skills for self-awareness, working with others, working with teams, and working in the context of organizations.
作者簡介
Suzanne C. de Janasz, Ph.D
現職：IMD
Karen O. Dowd, Ph.D
現職：Simon Business School, University of Rochester, New York
PART I: INTRAPERSONAL EFFECTIVENESS: UNDERSTANDING YOURSELF
Ch 1 Journey into Self-awareness
Ch 2 Self-disclosure and Trust
Ch 3 Establishing Goals Consistent with Your Values and Ethics
Ch 4 Self-Management
PART II: INTERPERSONAL EFFECTIVENESS: UNDERSTANDING AND WORKING WITH OTHERS
Ch 5 Understanding and Working with Diverse Others
Ch 6 Listening and Nonverbal communication
Ch 7 Communicating Effectively
Ch 8 Persuading Individuals and Audiences
PART III: UNDERSTANDING AND WORKING IN TEAMS
Ch 9 Negotiation
Ch10 Building Teams and Work Groups
Ch11 Managing Conflict
Ch12 Achieving Business Results through Effective Meetings
Ch13 Facilitating Team Success
Ch14 Making Decisions and Solving Problems Creatively
PART IV: LEADING INDIVIDUALS AND GROUPS
Ch15 Effective and Ethical Use of Power and Influence
Ch16 Networking and Mentoring
Ch17 Coaching and Providing Feedback for Improved Performance
Ch18 Leading and Empowering Self and Others
Ch19 Project Management
