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Matching Supply With Demand:An Introduction to Operation Management (第三版)1.The book instructs students to perform sophisticated analyses of operations problems while requiring them to provide strategic big picture solutions as a result of their analyses.
2.The book examines business processes within the context of supply chain management, which has become a preferred framework to discuss operations.
3.The conceptual material in each chapter is discussed within the context of a specific authentic or disguised company. Likewise, the book employs real-world examples to illustrate important operations concepts.
4.Examples of analytical techniques are presented in a step-by-step fashion and underscored with a summary exhibit; Key notation and equations and solved practice problems appear at the end of every chapter.
作者簡介
Gerard Cachon
現職:The Wharton School, University of Pennsylvania
Christian Terwiesch
現職:The Wharton School, University of Pennsylvania
Ch1 Introduction
Ch2 The Process View of the Organization
Ch3 Understanding the Supply Process: Evaluating Process Capacity
Ch4 Estimating and Reducing Labor Costs
Ch5 Project Management
Ch6 The Link between Operations and Finance
Ch7 Batching and Other Flow Interruptions: Setup Times and the Economic Order Quantity Model
Ch8 Variability and Its Impact on Process Performance: Waiting Time Problems
Ch9 The Impact of Variability on Process Performance: Throughput Losses
Ch10 Quality Management, Statistical Process Control, and Six-Sigma Capability
Ch11 Lean Operations and the Toyota Production System
Ch12 Betting on Uncertain Demand: The Newsvendor Model
Ch13 Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity
Ch14 Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model
Ch15 Risk-Pooling Strategies to Reduce and Hedge Uncertainty
Ch16 Revenue Management with Capacity Controls
Ch17 Supply Chain Coordination
Ch18 Sustainable Operations
Ch19 Business Model Innovation